會員政策
Refund Policy
We do not provide refunds for our service memberships.
For month-to-month memberships, we are unable to provide any refunds.
For annual memberships, you can cancel within 14 days and receive a refund for your remaining unused, whole months of service. No refund will be issued for the first, partially used month.
Finally, we are not able to provide any refunds for annual or month-to-month memberships purchased during one of our Special discounted offers.
We do not provide refunds for our data plan subscriptions (if any) under any circumstances.
This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately, the fees that we pay to the exchanges are themselves non-refundable, which means we are unable to provide refunds once those fees have been paid.
We do not provide refunds for all other Add-Ons.
For all paid other Add-Ons (including one-time payments or subscriptions), no refunds will be given.
Sales Tax Policy
We may be required to charge sales tax for our services depending on applicable laws and regulations.
You can access your latest invoice from the Your Account page in order to see the amount of sales tax that has been charged for your purchase.
We may collect your full address, in order to comply with sales tax laws.
In order to accurately calculate the sales tax due on your purchase, your full address may be needed. There are often multiple sales tax rates per zip code, county, and city. Therefore, more accurate rates are determined based on your full address.
No Aliases
We do not allow the use of aliases, pseudonyms or company names for the official name on a user's account. Our various data vendors require that we collect actual names for compliance purposes. We also must ensure that each account is only used by one individual; having a person's real name associated with their account helps us with that requirement.
Coupon Codes Usage
You can only use a given coupon code once during the course of your membership. You cannot use the same coupon code more than once.
From time to time, we make coupon codes available to various organizations as a way to help their members. You can only place one order with a particular coupon code during your membership.
No Sharing of Accounts
Due to restrictions placed upon us by the various data providers and stock exchanges, we are not able to provide shared accounts. Each account can only be used by one person - the person that registered for the account at the time the account was created. Anyone found willingly violating this policy may have their account terminated.
Real-Time Exchange Data Not for Financial Professionals
We cannot provide non-delayed charts to “financial professionals” as defined by the various stock exchanges.
We'd love to be able to provide real-time charts to anyone, but the stock exchanges do not allow us to provide those charts to financial professionals. If your job involves trading stocks for others, you are probably considered a professional and must use one of our delayed data plans. We are unable to make exceptions to this rule.
Best Effort Content Update
We do not provide extensions or refunds for time periods where our technical analysts are unable to post regular commentary articles, regardless of the reason. This includes times when our analysts are on vacation or are otherwise unavailable.
Account Info Retention
If you cancel your account, we will archive your saved data for 1 year from the date of your cancellation. If you rejoin during that year using the same email address, your data will be restored to your new account. After 1 year, your saved data will be permanently erased.