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會員政策

Refund Policy


We do not provide refunds for our service memberships.
 

For month-to-month memberships, we are unable to provide any refunds.


For annual memberships, you can cancel within 14 days and receive a refund for your remaining unused, whole months of service. No refund will be issued for the first, partially used month.
 

Finally, we are not able to provide any refunds for annual or month-to-month memberships purchased during one of our Special discounted offers.


We do not provide refunds for our data plan subscriptions (if any) under any circumstances.
 

This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately, the fees that we pay to the exchanges are themselves non-refundable, which means we are unable to provide refunds once those fees have been paid.
 

We do not provide refunds for all other Add-Ons.
 

For all paid other Add-Ons (including one-time payments or subscriptions), no refunds will be given.

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Sales Tax Policy


We may be required to charge sales tax for our services depending on applicable laws and regulations.
 

You can access your latest invoice from the Your Account page in order to see the amount of sales tax that has been charged for your purchase.
 

We may collect your full address, in order to comply with sales tax laws.
 

In order to accurately calculate the sales tax due on your purchase, your full address may be needed. There are often multiple sales tax rates per zip code, county, and city. Therefore, more accurate rates are determined based on your full address.

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No Aliases
 

We do not allow the use of aliases, pseudonyms or company names for the official name on a user's account. Our various data vendors require that we collect actual names for compliance purposes. We also must ensure that each account is only used by one individual; having a person's real name associated with their account helps us with that requirement.

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Coupon Codes Usage

You can only use a given coupon code once during the course of your membership. You cannot use the same coupon code more than once.


From time to time, we make coupon codes available to various organizations as a way to help their members. You can only place one order with a particular coupon code during your membership.

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No Sharing of Accounts

Due to restrictions placed upon us by the various data providers and stock exchanges, we are not able to provide shared accounts. Each account can only be used by one person - the person that registered for the account at the time the account was created. Anyone found willingly violating this policy may have their account terminated.

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Real-Time Exchange Data Not for Financial Professionals

We cannot provide non-delayed charts to “financial professionals” as defined by the various stock exchanges.
 

We'd love to be able to provide real-time charts to anyone, but the stock exchanges do not allow us to provide those charts to financial professionals. If your job involves trading stocks for others, you are probably considered a professional and must use one of our delayed data plans. We are unable to make exceptions to this rule.

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Best Effort Content Update

We do not provide extensions or refunds for time periods where our technical analysts are unable to post regular commentary articles, regardless of the reason. This includes times when our analysts are on vacation or are otherwise unavailable.

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Account Info Retention

If you cancel your account, we will archive your saved data for 1 year from the date of your cancellation. If you rejoin during that year using the same email address, your data will be restored to your new account. After 1 year, your saved data will be permanently erased.

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Trading is risky and many will lose money in connection with trading activities. All content on this site is not intended to, and should not be, construed as financial advice. Decisions to buy, sell, hold or trade in securities, commodities and other markets involve risk and are best made based on the advice of qualified financial professionals. Past performance does not guarantee future results.

Hypothetical or Simulated performance results have certain limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, including, but not limited to, lack of liquidity. Simulated trading programs in general are designed with the benefit of hindsight, and are based on historical information. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.

Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.

As a provider of technical analysis tools for charting platforms, we do not have access to the personal trading accounts or brokerage statements of our customers. As a result, we have no reason to believe our customers perform better or worse than traders as a whole based on any content or tool we provide.

This does not represent our full Disclaimer. Please read our full disclaimer.
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